Quality Estates
× Selva Digital

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Quality Estates× Selva Digital
01 / 21
Partnership Renewal · Q2 2026

One partner,
one digital backbone.

Prepared for
Danny Bakker
Founder & Director
Selva Digital
April 2026
02

The reframe

Quality Estates doesn't need more vendors.
It needs fewer moving parts.

03

What you already have

Twenty years of substance,
ready to be systematised.

Pedigree
20+

Years operating across the Baix Empordà, Costa Brava's Golden Triangle.

Scope
03

Integrated service lines: sales & rentals, construction, and maintenance.

Clientele
63%

International luxury client base, Dutch, Belgian, French, German, UK.

04

Where value leaks today

The gap between service delivered
and service captured.

Leads scatter across three sites, inboxes, spreadsheets. The team duplicates work. Owners send emails to ask, "how's my house doing?" because there's nowhere else to look.

Today
Three websites, three lead flows, three inboxes
Spreadsheets, WhatsApp threads, paper notes
Owner questions answered case by case
Cross-sell opportunities (maintenance → construction) missed
A single backbone
One CRM, one inbox, one lead queue
Every conversation captured, searchable
Owners log in, see everything themselves
Service history becomes the cross-sell engine
05

The big idea

One digital system
for a business
that does three things.

06

Three tiers, one system

Pick your entry point.
The system stays the same.

Each tier runs on the same underlying platform. You can activate one, two, or all three. They compound when combined.

Tier 01
Growth

Drives new business

SEO, segmented email, a steady content engine, and reputation infrastructure across every channel that matters.

Tier 02
Efficiency

Saves time and money

AI automation, Base44 as the central CRM, and a unified communication layer so no message falls through.

Tier 03
Experience

Deepens the product

Three-site coherence, the Owner Portal, and a property media system that makes every listing feel considered.

07

Tier 01 · Growth · 01 of 04

SEO &
Visibility.

Keyword strategy designed around how your buyers actually search. Geographic long-tail ("villa rental Palamós with pool", "Costa Brava construction Begur") layered across three sites so each domain reinforces the others.

What we track

i.

Keyword architecture

Villa, construction, maintenance, rental searches mapped per site.

ii.

Local authority

Content tied to Baix Empordà towns, signals Google rewards.

iii.

Cross-site linking

Three domains working as one network, not three silos.

Outcome

"Measured in bookings, not rankings."

08

Tier 01 · Growth · 02 of 04

Segmented
Email.

From one newsletter list to five audiences. Past tenants get seasonal availability. Active buyers get new listings in their budget. Owners using maintenance get construction cross-sell. Cold leads get a slow warm-up. Same platform, five conversations.

Outcome

"The right message to the right person, always."

Five lists, five stories

01

Past tenants

Seasonal availability, returning guest offers.

Monthly
02

Active buyers

New listings filtered by budget and location.

Weekly
03

Owners

Maintenance insights, construction cross-sell.

Monthly
04

International prospects

Country-specific content, tax and residency notes.

Quarterly
05

Cold leads

Lifestyle-first warm-up, no hard sell.

Bi-monthly
09

Tier 01 · Growth · 03 of 04

Content
Engine.

The bottleneck in every agency relationship is content. We solve it at source. A monthly retainer covering newsletter, blog posts, social scripts for Lydia to produce, and video briefs. One editorial calendar, three sites, one voice.

Outcome

"Content that compounds, month after month."

Monthly output

Blog
4

Long-form articles per month, SEO-mapped, evergreen where possible.

Newsletter
1

Monthly digest like the one you received this morning, segmented and versioned.

Briefs for Lydia
12

Ready-to-shoot social scripts per month, her execution, our preparation.

10

Tier 01 · Growth · 04 of 04

Reputation,
in writing.

For a luxury business built on trust, reviews are infrastructure. We set up automated post-transaction requests, monitor every platform where your name appears, and flag issues before they become public.

Outcome

"Trust, in writing, everywhere it counts."

Platforms covered

Google

Business profile, the front door.

Idealista

Spain's luxury buyer channel.

Fotocasa

Complementary local reach.

Airbnb

Rental guest perception.

Booking.com

International rental reputation, monitored monthly.

11

Tier 02 · Efficiency · 01 of 03

Ten hours a week,
back.

Per person. Not theoretical. Concrete. AI drafts the first response to every rental enquiry using property data. Quotation templates pull from past similar jobs. Meeting and site-visit summaries write themselves. Cold leads get followed up automatically until they reply or unsubscribe.

01.

Rental enquiry responses

Pulled from property data, ready for the team to send or adjust.

02.

Quotation templates

Built from past jobs. Construction quotes that used to take hours.

03.

Meeting summaries

Site visits transcribed and filed into the CRM, on the drive home.

Outcome

"Your team does less admin, more client work."

€650/mo
10 hours saved per person, weekly. Across sales, construction, admin.
12

Tier 02 · Efficiency · 02 of 03

Base44.
The central system.

Built under Kit Digital funding you already secured. Shaped by input from Lydia and the team. Already solving real bottlenecks on the ground.

"Base44 is not the prettiest CRM on the market. It is the one your team will actually open on Monday morning."

And it's the foundation for everything in Tier 3. One platform, two views, same data layer.

What it handles today

  • Lead capture from all three websites
  • Property portfolio with status tracking
  • Construction job pipeline and quotes
  • Maintenance ticket queue and history
  • Client communication log, every channel
  • Owner documents, invoices, contracts
The Owner Portal runs on this same system. See slide 15.

Outcome

"Your operation, finally in one place."

13

Tier 02 · Efficiency · 03 of 03

The
Communication
Layer.

WhatsApp, email, website forms, phone logs, all captured into one thread per client, visible to the whole team. It's not a replacement for any tool you use today. It's the layer underneath them.

Outcome

"No message gets lost. No client forgotten."

One client, one thread

WhatsApp · 14 Apr

"Hi, is the villa in Begur still available for August?"

Email · 14 Apr

Sales reply with calendar, rates, house guide.

Site visit · 18 Apr

Meeting summary, auto-logged by AI.

WhatsApp · 22 Apr

Booking confirmed. Welcome pack triggered.

14

Tier 03 · Experience · 01 of 04

Three doors,
one house.

Three domains, one visual standard, one data layer. Better search, saved-search alerts, multilingual polish, and measurable conversion improvement quarter over quarter.

Door 01

quality
estates.com

The flagship. Sales-focused, international buyer journey, luxury positioning.

Sales & rentals

Door 02

quality
renting.com

Holiday rental focus. Fast booking flow, seasonal availability, review-rich.

Rentals

Door 03

quality
constructions.com

Build and renovate. Portfolio, process, lead capture tied to the central CRM.

Construction

Outcome

"Three doors, one house. Every visitor recognises the address."

15

Tier 03 · Experience · 02 of 04

The Owner Portal.
Worry-free ownership, finally visible.

An owner logs in on a Sunday evening. They see exactly where their property stands: rental performance, maintenance history, upcoming visits, invoices, documents, photos from the last cleaning. Auto-generated monthly reports with occupancy, revenue, expenses, and market comparison.

Built on Base44, the same system your team uses every day. One source of truth, two views. What owners see on Sunday is what your team updated on Friday.

What the owner sees

  • Property status dashboard
  • Rental performance, live
  • Maintenance history, photos
  • Upcoming visits and works
  • All documents, searchable

What you deliver, automatically

  • Monthly owner report, PDF
  • Occupancy & revenue summary
  • Expense breakdown
  • Local market comparison
  • Annual tax-ready overview

Almost no competitor on the Costa Brava offers this. The ones who do, charge for it.

16

Tier 03 · Experience · 03 of 04

Property Media,
systematised.

Not one-off shoots from whoever's available that week. A repeatable system. Every new listing gets the same treatment: photography, drone, virtual tour, lifestyle reel. Infrastructure, not creative work.

Outcome

"Every property, presented at its best. Every time."

The standard package

Photography

Interior, exterior, detail shots. Golden hour priority.

40+

Drone footage

Context shots, property-to-coast sightlines.

4K

Virtual tour

Matterport or equivalent. Buyers preview from home.

360°

Lifestyle reel

60-second vertical cut. Brief, atmosphere, feeling.

60s
17

Tier 03 · Experience · 04 of 04

A brand system
as considered
as the service behind it.

Your office, your clients, and your properties operate at a luxury level. The brand system should match. The palette stays, restraint is already the right move. The refinement is in typography, mark execution, and consistency across every touchpoint.

Applications

Wordmark

Refined variant

Guidelines

Usage document

Signage

Office & property

Vehicles

Fleet graphics

Uniforms

Site & office

Documents

Print & digital

Outcome

"A brand system as considered as the service behind it."

The system, mapped

How it all connects.

SEO brings leads. The CRM captures them. AI handles the admin. Email nurtures. The Portal retains owners. Reviews bring the next leads. Base44 sits at the centre, connecting all of it.

SEO & Visibility Segmented Email Content Engine AI Automation Comm. Layer Three Sites Property Media Owner Portal Base44 THE BACKBONE GROWTH EFFICIENCY EXPERIENCE
19

Our commitments

What you can count on.

i.

You own everything.

Domains, data, CRM content, all exportable at any time. No hostage scenarios.

ii.

Transparent reporting.

Monthly numbers that tie to your business. No vanity metrics, no dashboard theatre.

iii.

30-day cancellation.

No annual lock-in contracts. If we stop delivering value, you stop paying.

iv.

Weekly presence.

On-site or remote, every week. Same slot, same time. Predictable access, zero friction.

v.

Shaped by your team.

Scope built on input from Lydia and the team. Not consultant assumptions.

vi.

Social media stays with Lydia.

We do not touch that scope. She owns that relationship entirely. Acknowledged, respected.

20

Next step

Three ways to begin,
all low commitment.

Pick one. Or pick all three. The goal is to move from this deck to a working arrangement this week.

Option one

CRM Review

A 30-minute walkthrough of current Base44 progress. What works, what's next, what we'd tune first.

30 minutes

Option two

Q2 Roadmap Workshop

Half a day with you and the team. Pick the first tier to activate. Leave with a dated plan.

Half day

Option three

Standing Weekly Slot

Same time, every week. On-site or remote. The simplest commitment, and the one that pays back fastest.

60 minutes · weekly

The ask

Pick one option by next Friday. We schedule it for the week after. Everything else starts from there.

Fewer moving parts.
More time for the coast.

Selva Digital · April 2026